Modem Router Return Policy
With an increase in internet usage in each household due to the pandemic and work-from-home policy, the purchase of modems and routers have increased along with it as well. If you plan on buying and installing one from Best Buy, you should know about their return policy.
If you buy a new modem or router from Best Buy, you can return the product within a period of 15, 30, or 45 days; this depends on your membership status. Thus, if you have the Standard Membership, you can return the item within 15 days from the date of purchase; if you have bagged the My Best Buy Elite Membership, you will be given 30 days; and if you have the My Best Buy Elite Plus Membership, you can return the product within 45 days. When returning, modems and routers like NETGEAR, ARRIS, Motorola, and the like, must be in their original condition and their accessories should be there as well. The product must be properly packaged as well. In addition, Best Buy offers an Extended Holiday Return policy as well! For instance, for any purchases made between October 18 to January 2, you can request a return for the particular item till the 16th of January. At Best Buy, you will be required to pay a restocking fee for certain items if you are a My Best Buy Elite or My Best Buy Elite member. Thus, for devices that are activatable, prepaid phones being an exception, Best Buy takes $45. Some of the exceptions to the Best Buy return policy include products like prepaid cards, personalized orders, non-subscription digital content, opened SIM kits, opened consumable items, and the like. Moreover, you cannot return any product purchased during the Best Buy Final Sale. At the time of return, you must make sure that the item must not be dented, scratched, damaged, unsanitary, or missing any major content.
What is the Return process at Best Buy?
Now that you are aware of the return policy of Best Buy, it is vital for you to know the process as well. At Best Buy, you can return items in two ways: either online or by going to the store. As regards, the online process, you will have to follow the below-mentioned steps:
Visit the Best Buy website, bestbuy. com, and log in to your account. Select the ‘order’ section and search for the ‘return’ button which you will find easily. Once you go to the return section of the said item, you will be asked to read the terms and conditions of Best Buy’s return policy (also mentioned above). You are advised to go through them judiciously and click the ‘I agree’ button. After this, you will receive a confirmation email from Best Buy, along with the shipping label. Once you stick the shipping label to your packaged product, you can use any postal service to ship your item.
Let’s come to the in-store return process if you do not prefer the online return mode. The in-store return process for any Best Buy item is as follows:
One of the benefits of in-store return is that you can take your item to any nearby store, and not necessarily to the one from where you purchased your product. Moreover, you can also take the item that you had received during online shopping. Once you pick a preferable Best Buy store, ask for the help of any employee at the checkout counter. You will be asked for the reason for return which will help in smoothing the process. Along with this, you should bear in mind to keep your receipt with you. Nevertheless, if you received the product from Bestbuy. com, you must make sure to show your order number as proof of your purchase.
If you face any hindrance in the return process, you can contact Best Buy at 1-888-BEST BUY (1-888-237-8289).
Conclusion
It is always judicious to look through the return policy of any product that you purchase. In the content above, you have been told what the return policy at Best Buy for a modem or router has in store for you, how should you, if you ever feel the need, go about the return process, whether online or in-store, and how you can easily contact the customer service of Best Buy should you ever find yourself in a muddle. This constitutes pretty much all that you need to keep in mind if you are thinking of returning a product at Best Buy!
Can I return my modem after 30 days?
Yes, you can but only if you have the My Best Buy Elite Plus membership, which gives you an advantage of 45 days to return an item.
How to return if I don’t have the receipt?
If you do not have the receipt, you can show an alternate proof of purchase, like your credit card statement or the packing slip.
Will I be charged a deduction fee if I lose the original box?
Yes.
