Monat is started by Luis Urdaneta who is the chairman and Rayner Urdaneta who is the CEO of the company. They provide lots of hair and skincare-related products such as lotion, polish, cream, serum, face, body wash, etc.
Their products are also FDA-approved which proves products are good and genuine and also safe to use for everyone.
What is the Monat Return Policy?
Monat provides a return policy that helps you to return any product to Monat within 30 days. This will be applicable for every order and not just only one.
This is a 30-days money-back guarantee policy that is provided by Monat. It does not include any shipping charges so you will not get any shipping charges money.
You will get a full refund if the product is unused within 30 days.
Product Condition
If you are not satisfied with the delivered product or it may defect then you can return this product to Monat within 30 days also Monat will not accept your returned product if the arrival product is damaged during shipping that’s why you should pack it carefully.
The product should be unused and not damaged otherwise, Monat will not be able to accept your return product.
Time Limit
If you want to return your product to Monat for any reason then you have to return this product within 30 days otherwise, Monat will not accept your return product anyway.
There is a time limit decided by Monat itself which is 30 days. You should return your product within 30 days after the shipping date.
If you return your product to Monat within 30 days and also the product is not damaged while shipping then Monat will accept your return product and after confirming your return product is successfully accepted, you will get your full money back excluding shipping charges which are paid by you.
VIP Program
If you are a VIP member with Monat then you can return the product after the 30 days and you will get almost 90% money from Monat but your product should be unused, unopen, and not damaged while shipping.
The product should be resaleable and unused by the customer so that Monat can happily accept your return product and be able to return your money after 30 days.
VIP members can take these benefits and return any product to Monat and will receive 90% money back but not get paid shipping charges. Customers have to bear shipping charges and not be paid by Monat to customers.
Steps to return your product
If your product is unused and not more than 30 days old then you can return your product to Monat for a refund.
Follow these below steps to return your product to Monat successfully:
You have to contact with Monat customer care team at this number (833) 750-4880 or you can also email at
CA English – Canadamonatsupport@monatglobal.com
CA French – monatsupportfr@monatglobal.com
You have to give them order no. of your product and ask them for a refund under the Monat Return Policy.
After contacting the customer care of Monat, You have to make sure the product is unused, undamaged, and not opened product then you have to package properly the product and shipped this product to Monat.
The product should be undamaged till the product reaches Monat. If the product is found damaged at Monat then it will not be accepted by the Monat. Customers should be responsible for this.
The product should be returned to Monat within 90 days for a full or partial refund because, after 30 days, you will not be eligible for a return policy. You have to ship your product to 135 Sparks Ave. , Toronto, ON M2H 2S5.
After shipping your product to Monat, You have to track your shipping and when Monat verifies your product then you will get your full or partial refund excluding shipping charges.
Monat customer care open timings
You can find the opening hours of the Monat customer care team.
Monday to Friday: 8:00 a. m. – 11:00 p. m. EST Saturday: 8:00 a. m. – 5:00 p. m. EST Sunday: 8:00 a. m. – 5:00 p. m. EST
Conclusion
Monat return policy can help you to return your unsatisfied product to Monat and get a full or partial refund by Monat.
You should return your product within 30 days to get a full refund and if you return the product after 30 days but within 90 days then you are eligible for getting a partial refund and if you return the product after the 90 days then you are not eligible for any refund and you cannot able to return the product to Monat.
